1. Concern is resolved but is still open after 24hrs. Hi Sir/Ma’am________, this concern has been resolved for the past 30mins, therefore we will now close the ticket. If you feel that the concern is not yet fully resolved, please re-open the ticket. Thank you very much. 2. Concern is open for too long without reply from End User. Hi Sir/Ma’am_________, this concern has been inactive for the past 24hrs. As a result, we will temporarily close the ticket. Kindly re-open the ticket if you are available. Thank you very much. 3. Concern is open for too long but still has no reply from specific Developer. Hi Sir/Ma’am________, this concern has been inactive for the past 24hrs. As a result, we will temporarily close the ticket. However, you can still get updates through the e-mail thread with the subject _____________. Rest assured we’ll get back to you once " Develope...