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1.     Concern is resolved but is still open after 24hrs.
Hi Sir/Ma’am________, this concern has been resolved for the past 30mins, therefore we will now close the ticket. If you feel that the concern is not yet fully resolved, please re-open the ticket. Thank you very much.



2.     Concern is open for too long without reply from End User.
Hi Sir/Ma’am_________, this concern has been inactive for the past 24hrs. As a result, we will temporarily close the ticket. Kindly re-open the ticket if you are available. Thank you very much.





3.     Concern is open for too long  but still has no reply from specific Developer.
Hi Sir/Ma’am________, this concern has been inactive for the past 24hrs. As a result, we will temporarily close the ticket. However, you can still get updates through the e-mail thread with the subject _____________. Rest assured we’ll get back to you once "Developer" replied. Thank you for your understanding.




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